Refund policy

We want you to love what you receive 💙
If something’s not right, we’re here to help.

 

Returns (within 7 days)

You can request a return within 7 days of receiving your order.

To be eligible:

• Item must be unused, unworn, and in original packaging
• All tags should be intact
• Proof of purchase is required

Just drop us a mail at info@theplayliststore.com to get started.

Please note: Returns sent without prior approval won’t be accepted.

Damaged or Wrong Item

Received something damaged or not what you ordered?
Let us know immediately after delivery and we’ll make it right.

Exchanges & Store Credit

Need a different size or product?

• If the item is not faulty, we do not offer refunds
• Instead, we’ll issue a store credit (credit note)
• This can be used anytime within 1 year from the date of issue

This way, you can pick something you truly love ✨

Non-Returnable Items

Some items can’t be returned:

• Sale items
• Gift cards
• Custom or personalized products
• Personal care items

Refunds (for approved cases)

If your return is approved (in case of damage/defect):

• Refund will be processed to your original payment method
• It may take up to 10 business days
• Banks may take a little longer to reflect it

If it’s been more than 15 business days, feel free to reach out to us.

 

If you have any questions at all, just drop us a message at
info@theplayliststore.com — we’ve got you 🙂